Returns & Exchanges
At Htown Store, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Log into your Htown account and select the items you wish to return from your order history to generate a return authorization.
Pack Your Items
Place the items in their original packaging with all tags attached, ensuring the clothing is unworn and in its original condition.
Ship It Back
Affix the prepaid shipping label provided in your email and drop the package off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing